Mahannah's Sci-Fi Universe Refund/Returns Policy

Returns, Exchanges & Our Satisfaction Guarantee

At Mahannah’s Sci-Fi Universe, we want to be your go-to place for everything Star Trek and sci-fi—and we want you to be completely happy with your purchase.

We stand behind every order with our 100% satisfaction guarantee. If you’re unhappy for any reason, contact us within 30 days of delivery. We’ll work with you to make it right through a return, exchange, or full refund.

Returns & Exchanges

For orders delivered within the United States, we accept returns of both defective and non-defective products, including items that are new or slightly used. We also accept exchanges.

Please contact us through our website with your order number before mailing your item. We’ll provide the return address and instructions.

Return Shipping & Fees

Returns are made by mail. Customers are responsible for obtaining the return shipping label and paying return shipping costs.

We do not charge restocking fees.

Please package your return securely to help prevent damage during shipping.

Refunds

Once we receive your returned item, we’ll process your full refund within two days to your original payment method. Your bank or payment provider may take additional time to post the refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly so we can help make it right. Include your order number and, if possible, photos showing the issue.

Your satisfaction matters to us. If something isn’t right, reach out—we’re here to help.