Mahannah's Sci-Fi Universe — FAQ's
🚚 Shipping & Delivery
What shipping services do you use? We use USPS as our primary shipping carrier for domestic orders. Many products ship free within the United States, and you can generally expect delivery within 3–5 business days after your order ships. You'll receive tracking information by email as soon as your order is on its way.
Why does my Star Trek Sherpa Blanket (and some other items) take longer to arrive? A small number of our products are made-to-order by our overseas printing partners. While it takes a bit more time, we only work with partners who meet our quality standards — and we think the wait is worth it! Estimated production and delivery times are clearly noted on each applicable product listing, and we'll keep you updated throughout the process.
Do you ship internationally? Yes! International orders are shipped via USPS or UPS calculated international shipping. Please note: Mahannah's Sci-Fi Universe is not responsible for any duties, taxes, or import fees charged by your country upon delivery.
🔧 Model Kits & Lighting Kits
Are the model lighting kits completed, ready-to-display models? No — our lighting and sound kits are professional-grade electronics kits only. The model kits themselves are sold and assembled separately. If you're looking for a fully built, painted, and lit model, we work with a network of professional model builders who can help. Just reach out and we'll connect you!
How much does a professionally built, painted, and lit model kit cost? Custom builds vary widely depending on complexity, but you can expect to invest anywhere from $3,000–$5,000+ for a fully completed, painted, and lit kit. They're not cheap — but the results are absolutely stunning.
Are the lighting kits suitable for beginners? Most of our lighting and sound kits are designed for experienced model builders with knowledge of wiring, soldering, and electronics. That said, we do carry a few beginner-friendly options, such as the
How long does it take to build and ship a lighting kit? Our lighting and sound kits are complex, made-to-order builds. While most lighting kits take 3 to 5 business days, please allow up to 10 business days for production. We never rush the build process — quality comes first. Once your kit ships, we'll send you a tracking number via email. Kits are shipped via USPS Priority Mail.
Can the Enterprise Lineage products be made in larger sizes? Unfortunately, no. Due to restrictions in the original artwork, larger sizes aren't possible at this time.
↩️ Returns & Order Support
What is your return policy? Please visit our Returns & Refunds page[] or contact us directly at customerservice@mahannahsscifiuniverse.com and we'll make it right.
Can I change or cancel my order after placing it? We process orders quickly, so please contact us as soon as possible if you need to make a change. Reach us at customerservice@mahannahsscifiuniverse.com and we'll do our best to accommodate your request before the order ships.
💳 Payments
What payment methods do you accept? We accept all major credit cards, PayPal, and other payment options available at checkout including Shop Pay for fast, secure checkout.
📬 Contact Us
How do I get in touch with Mahannah's Sci-Fi Universe? We'd love to hear from you! Email us anytime at customerservice@mahannahsscifiuniverse.com — whether you have a question about a product, need help with an order, or just want to talk sci-fi. We typically respond within 1 business day.